Legal
Complaints Procedure
Last updated: July 2026
We want every sale to go smoothly. If something goes wrong, here is how to raise it and how it will be handled.
1. Tell us
Email hello@listase.co.uk with the details of your complaint. We will acknowledge it in writing within three working days.
2. Investigation
We will review your complaint and respond with our findings, in writing, within fifteen working days.
3. Final response
If you are not satisfied, you may ask us to review the matter again. We will issue our final response within eight weeks of your original complaint.
4. Independent redress
If eight weeks pass without resolution, or you remain unhappy with our final response, you may refer your complaint to the independent redress scheme of which we are a member. Their contact details will be provided with our final response.
Written in plain English and in good faith. Final wording is confirmed with a property-specialist solicitor before Listase's first live listing. Questions? Contact us.